Guest Services Officer

The Guest Services Officer works directly at the reception or purser's desk, serving as a frontline representative for the cruise line. They handle a wide range of guest requests, including check-in/out, resolving account queries, making reservations, providing ship and port information, and generally addressing all passenger needs.


Search Results: Guest Services Officer

35 jobs found  |  Page 1 of 7

  1. Loyalty Ambassador

    Deliver personalized guest service as an onboard loyalty ambassador, assisting with enquiries, recognizing members, and using multilingual communication to maximize guest satisfaction.

    December 29, 2025 - Royal Caribbean Group - English

  2. Hospitality Operator

    Provide guests with information, handle requests and complaints, manage onboard services like luggage, wake-up calls and embarkation tasks, using ship software systems.

    December 27, 2025 - Costa Crociere - English

  3. Junior Guest Relation Officer

    Provide personalised, consistent guest support at reception and through guest relations, handling inquiries, reservations, and multilingual communication to ensure total passenger satisfaction.

    December 27, 2025 - Royal Caribbean Group - English

  4. International Guest Services Associate

    Provide premium front-desk and telephone guest services aboard ship, handling inquiries, translations for international guests, phone/night duties, cash transactions, Mariner program assistance, and app support.

    December 27, 2025 - Holland America Line - English

  5. Guest Service Oficcer - Ocean Cruises - Rccl

    Hiring Guest Services Officers for Royal Caribbean Ocean Cruises to assist passengers at reception, handle inquiries, reservations, and provide multilingual guest support during voyages.

    December 26, 2025 - People Conquest - English